Refund policy

Online Returns
To initiate a return, please email our team at Info@thehangerltd.co.nz to confirm your eligibility before sending your item back. Once your return is approved, complete the return form included with your order and return it along with the item(s) purchased.

Please note that sale, final sale and discounted items are not eligible for return.

Returns must be made within 7 days of the purchase date. Any requests made outside this timeframe will not be eligible for a refund or exchange, unless the item is found to be faulty.

Please send your return to us at the The Hanger online store:

C/O RETURNS
THE HANGER
10 Havelock Road 
Havelock North, 4130

In-Store Purchase Returns

This policy applies exclusively to items purchased in-store (including purchases made over the phone, which are considered in-store transactions).

We’re happy to offer an exchange on full-priced items within 7 days of purchase. Items must be in their original condition, with tags attached, and accompanied by the original receipt.

Please note:

Refunds are not offered for change-of-mind purchases.

Instead, a credit note will be issued for the value of the returned item.

Sale and discounted items are final sale – no refunds, exchanges, or credit notes will be given.

 

Faulty Items Returns

If you believe your item is faulty, please read the following:

All potentially faulty products must be assessed by the supplier to determine if the issue is due to a manufacturing defect rather than wear and tear.

This process can take a minimum of 10 business days, and our team will keep you updated throughout.

Important Requirements:

Items must be cleaned before return. Unwashed items will not be accepted for assessment.

Footwear and clothing must be clean; jewellery (e.g., bracelets, necklaces) must be untangled.

While we advocate on your behalf, the final outcome—whether a repair, replacement, or refund—is determined by the supplier.

Please Note: Returns Will Not Be Accepted If:

  • No proof of purchase is provided

  • The item has not been cared for according to the care label

  • The fault results from misuse or lack of care

  • The warranty period has expired

  • The fault is due to normal wear and tear

Online Faulty Item Returns

If your item was purchased online and you believe it is faulty:

Email info@thehangerltd.co.nz with:

    1. Photos of the fault

    2. A description of the issue

 

Our team will submit the claim to the supplier for review. If accepted, we’ll request you to send the item in for assessment.Details of how the item has been cared for

 

 

If you intend to return an item, please note the following;

  • Items must not be worn, altered or washed.
  • Items must have all tags and packaging attached.
  • Footwear must include the original shoe box in its original condition.
  • We cannot accept returns on swimwear or lingerie.
  • We cannot accept returns on jewellery.
  • We cannot accept returns on Fragrance.
  • We cannot accept returns on sunglasses.
  • We cannot accept returns on skin & hair care products due to hygienic reasons.

Shipping and handling charges are not refundable. The return of the item is at your cost and responsibility until it reaches nic&cole.  If you’d like to make an exchange, we’ll cover the delivery fee to send out your replacement item. However, if you need to make any additional exchanges the normal shipping cost will be applied.